Terms of Service

Last updated: 9 September 2026

Welcome to VLOURA. These Terms of Service govern your use of the VLOURA website and your purchase of products from us.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About VLOURA

VLOURA is an online clothing and lingerie retailer operated by VLOURA LIMITED, a company registered in England and Wales.

Company number: 17420944

These terms apply to purchases made through our online store.

2. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product availability is subject to change. We reserve the right to limit quantities or discontinue products at any time.

3. Prices

All product prices are displayed on our website in British pounds (GBP) unless otherwise stated.

We reserve the right to change prices at any time. Any price change will not affect an order that we have already accepted, except where required by law.

Delivery charges, where applicable, will be displayed during the checkout process.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation by email. This confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including product availability, pricing errors, suspected fraud, or payment problems.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

5. Payment

We accept the payment methods displayed at checkout.

Payment must be successfully authorised before an order can be processed.

You confirm that you are authorised to use the payment method provided when placing an order.

6. Delivery

We aim to dispatch and deliver orders within the estimated timeframes shown on our website or at checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, severe weather, strikes, customs procedures or other events beyond our control.

If there is a significant delivery delay, we will take reasonable steps to assist you.

7. Returns and Refunds

Our Return and Refund Policy explains the circumstances in which products may be returned and refunds may be provided.

Nothing in these Terms of Service limits or excludes your statutory rights under applicable UK consumer law.

8. Underwear and Hygiene Products

For health and hygiene reasons, certain underwear and intimate products may be subject to specific return restrictions.

Products that have been worn, washed, soiled, or had applicable hygiene seals or protective packaging removed may not be eligible for return, except where the product is faulty or otherwise does not conform to the contract.

Any applicable restrictions will be communicated in the relevant product information and our Return and Refund Policy.

9. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful purposes

• Attempt to gain unauthorised access to our website or systems

• Interfere with the operation or security of the website

• Copy, reproduce or commercially exploit our content without permission

• Upload or transmit malicious software or harmful material

10. Intellectual Property

All content on the VLOURA website, including logos, brand names, photographs, graphics, product descriptions, designs and other materials, is owned by or licensed to VLOURA LIMITED unless otherwise stated.

You may not reproduce, distribute, modify or commercially use our content without our prior written permission.

11. Accuracy of Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, we do not guarantee that all information will always be complete, accurate or free from errors.

If we identify a material error affecting an order, we will take reasonable steps to correct it and contact you where appropriate.

12. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited under UK law.

Subject to this, VLOURA LIMITED will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

13. Third-Party Services

Our website may use third-party services, including payment providers, delivery providers, analytics services and other technology providers.

Your use of third-party services may also be subject to their own terms and conditions and privacy policies.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be processed as necessary to provide our services, process payments, fulfil orders and meet our legal obligations.

15. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on our website with the relevant effective date.

Changes will not affect rights or obligations that have already arisen before the changes take effect, except where permitted or required by law.

16. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law provides otherwise.

17. Contact

If you have any questions about these Terms of Service, your order, or our products, please contact VLOURA through the contact details provided on our website.

VLOURA LIMITED
Company number: 17420944
United Kingdom