Shipping policy

Shipping Policy

Last updated: 9 September 2026

At VLOURA, we aim to process and deliver your order as quickly as possible. This Shipping Policy explains our current delivery options and estimated delivery times.

1. Shipping Locations

VLOURA currently offers shipping to the United Kingdom.

International shipping options may be displayed for selected destinations. Availability, delivery times and charges depend on the destination and the shipping option selected at checkout.

2. UK Delivery

We currently offer the following UK delivery options:

Standard Delivery

Delivery time: 3–5 business days
Cost: £4.99

Free Standard Delivery

Available on orders of £50 or more
Delivery time: 3–5 business days
Cost: Free

Express Delivery

Delivery time: 1–2 business days
Cost: £6.99

Delivery estimates begin after the order has been processed and dispatched.

3. Order Processing

Orders are normally processed before being handed to the delivery carrier.

Processing and dispatch times may vary depending on order volume, product availability, weekends and public holidays.

If there is an unexpected delay in processing your order, we will make reasonable efforts to keep you informed.

4. Delivery Times

The delivery times shown above are estimated delivery times and are not guaranteed unless expressly stated otherwise.

Delivery may take longer due to circumstances outside our reasonable control, including courier delays, severe weather, strikes, public holidays, service disruptions or other unforeseen circumstances.

5. Shipping Charges

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Free standard delivery applies to qualifying UK orders of £50 or more, subject to the conditions displayed at checkout.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your address carefully before completing your purchase.

If you provide an incorrect or incomplete address, delivery may be delayed or the parcel may be returned to us.

7. Failed or Missed Delivery

If a delivery attempt is unsuccessful, the delivery carrier may provide instructions for rearranging delivery or collecting the parcel.

If a parcel is returned to us because of an incorrect address, repeated failed delivery attempts, or failure to collect the parcel, please contact us so that we can determine the appropriate next steps.

Additional delivery charges may apply where permitted.

8. Tracking

Where tracking is available, tracking information may be provided by email after your order has been dispatched.

Tracking updates are provided by the relevant delivery carrier and may take some time to appear after dispatch.

9. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order number and photographs showing the issue.

We will investigate the matter and provide an appropriate resolution in accordance with your statutory rights.

10. International Delivery

International delivery may be available to selected countries in the future.

Where international shipping is offered, the available destinations, delivery charges and estimated delivery times will be displayed at checkout.

Customers may be responsible for any applicable customs duties, import taxes or other charges associated with international delivery where applicable.